CUSTOMER SERVICE + RETURNS
Thank you for your interest in Art + Soul. We hope you will visit our Boulder jewelry and fine art gallery when you are in town!
Our gallery hours are Monday through Saturday from 11-6pm and Sunday from 11-5pm, Mountain Time. Our friendly staff is happy to help with gift suggestions, additional product information, or to discuss special order options. We would love to hear from you!
We will get back to you as soon as possible, but please allow 24 hours for a response.
We gladly accept Visa, Mastercard, American Express and Discover Card. Layaway is available; please contact us at 303.544.5803 or firstname.lastname@example.org to discuss specific layaway terms.
PURCHASING FINE ART
Each piece of fine art we sell is one of a kind and has particular requirements for packing and shipping. Please contact us at 303.544.5803 or email@example.com to discuss details of purchasing and shipping a specific piece to you.
We are happy to offer free shipping on orders over $1000 (in the US) via UPS.
For orders under $1000 a shipping fee of $25 will apply for USPS Priority Mail service. This rate applies to the contiguous United States, not including Hawaii and Alaska. Orders under $1000 shipped to Alaska and Hawaii will be automatically charged $30 for USPS Express Service.
We offer international shipping as well. Pricing is based on insurance amount and delivery destination. The recipient will be responsible for all taxes and or duties incurred through the customs department of the country to where the item is being shipped. Please contact us at 303.544.5803 or firstname.lastname@example.org to discuss shipping internationally.
All orders will require an adult signature.
Everything we ship is completely insured by either USPS or our third party insurer.
In store pick up available on selected items.
We do our very best to ship every in-stock item and order within 24 hours of it being placed. If a portion of your order is not currently available, we will contact you as soon as possible.
USPS delivery time will depend on your location. For Priority Mail you can expect 2-3 business days for delivery, Priority Express Mail takes 1-2 business days. Please contact us at 303.544.5803 or email@example.com to discuss alternative or faster methods of shipping.
We are happy to provide estimates prior to purchase. Shipping cost will be determined by packing requirements, size of piece, insurance, delivery location and method of shipping. Please contact us at 303.544.5803 or firstname.lastname@example.org to discuss shipping details for specific pieces.
RETURNS AND EXCHANGES
We want you to be satisfied and happy with all of your purchases from Art + Soul!
In the event that you would like to return or exchange an item purchased on line, please contact us at 303.544.5803 or email@example.com within 10 days of receiving your item to get a Return Authorization Number (RA#). We reserve the right to refuse a refund on any item that is returned after the stated policy date or that has been worn or damaged.
Please send the item back, unworn, with a receipt, your contact information, and the RA# to:
1505 Pearl Street, #103
Boulder, CO 80302
We cannot be responsible for loss or damage on a return shipment, so we recommend you insure all items for their full value.
No CODs will be accepted.
Fine Art must be returned in the original packaging in which it was shipped.
Returns may be made in store as well.
Special Orders including items that have been sized or modified in any way, cannot be returned.
We process returns the same day they are received and will send you an email confirmation. Refunds will be credited back to the original card used to make the purchase, minus any shipping charges. Depending on the cycle of your credit card and individual credit card policies, it may take 5-30 days for the refund to post to your account.
For exchanges or a different size of the same item, please contact at 303.544.5803 or firstname.lastname@example.org to discuss your preference with one of our sales associates.
Holiday Return Policy
Any order purchased during the month of December may be returned full refund or exchange NO LATER THAN January 5th.
SPECIAL ORDERS AND COMMISSIONS
Most of the designers we work with are happy to customize their work in some way, or alter features such as chain length, ring size, metal color, or stone options. Additional charges may apply depending on the request.
In addition, most items that are out of stock can be special ordered at no additional cost.
Please contact us at 303.544.5803 or email@example.com to discuss what options are possible.
Most special order items will take 4-6 weeks to complete as they are handmade, depending on the individual designer.
Special orders are non-returnable and non-refundable and require full payment at the time of order.
Several of our artists will do commission work in terms of custom sizing, theme, or color palette. Please contact us at 303.544.5803 or firstname.lastname@example.org to discuss what options are possible.
Commission pieces are non-returnable and non-refundable and require full payment at the time of order.
Many of the rings on our website can either be sized within one full size in either direction. Some pieces can be sized by our local jewelers; others need to be sent back to the designer’s studio for sizing. Any ring that cannot be sized or needs to be made smaller or larger more than one full size can be special ordered from the designer. Please contact us at 303.544.5803 or email@example.com to discuss what options are possible.
Once a ring has been altered or sized in any way it is not returnable.
Please read Special Order information for details on purchasing a custom piece.
Sending a gift? All of our jewelry is sent in our custom packaging, however if you would like additional free gift wrapping or to enclose a gift card, please contact us at 303.544.5803 or firstname.lastname@example.org to discuss details.
Having a hard time deciding on the perfect gift? Purchase an Art + Soul Gift Certificate! Available in any denomination and sent in our gift box with an enclosed note. Gift Certificates are good for one year. Please contact us at 303.544.5803 during gallery hours or email us at email@example.com to purchase a Gift Certificate.
All items shipped out of state will be tax free. All items shipped with in the state of Colorado will be charged Colorado state tax plus the destination city sales tax.
We can help facilitate the repair of any broken piece of jewelry you have purchased through us.
Please contact us at 303.544.5803 or firstname.lastname@example.org to discuss details of what needs to be repaired and to get a Return Authorization number for sending the piece back to the gallery.
Once we have received it, we will assess what needs to be done. We will call you with any charges associated with the repair as well as return shipping pricing prior to having any work done.
We cannot be responsible for loss or damage on a shipment sent to us, so we recommend you insure all items for their full value.
Please allow 4-6 weeks for completed repairs.
ART + JEWELRY SUBMISSIONS
We are happy to look at fine art and jewelry submissions any time during the year except for December. Please email images or a link to your website to email@example.com.
Be sure to include pricing and process information and any other pertinent details in your email.
Please allow 2-4 weeks for a response.