CUSTOMER SERVICE + RETURNS

CONTACT INFORMATION

Thank you for your interest in Art + Soul.  We hope you will visit our Boulder jewelry and fine art gallery when you are in town!

Our gallery hours are Monday through Saturday from 10-5pm and Sunday from 11-5pm, Mountain Time. Our friendly staff is happy to help with gift suggestions, additional product information, or to discuss special order options. We would love to hear from you!

We will get back to you as soon as possible, but please allow 24 hours for a response.

 

PAYMENT INFORMATION

We gladly accept Visa, Mastercard, American Express and Discover Card. Layaway is available; please contact us at 303.544.5803 or contact@asgboulder.com to discuss specific layaway terms.

 

SHIPPING

Jewelry

We are happy to offer free shipping on orders over $1000 (in the US) via UPS.

Our shipping rates and services are as follows:

$1-$499 $30 domestic shipping UPS Ground

$500-$999 $40 domestic shipping UPS Ground

$1000-$4999 free domestic shipping UPS 2-3 day

$5000 and above free domestic shipping UPS 1-2 day

Everything we ship is completely insured by either UPS or our third party insurer. In store pick up available on selected items. All orders will require an adult signature.

All orders under $1000 shipped to Alaska and Hawaii will be automatically charged $40.

Expedited shipping is available for all value orders for an additional charge.  Please call us at 303-544-5803 or Contact@asgbouder.com for more information.

We offer international shipping as well. Pricing is based on insurance amount and delivery destination. The recipient will be responsible for all taxes and or duties incurred through the customs department of the country to where the item is being shipped. Please contact us at 303.544.5803 or contact@asgboulder.com to discuss shipping internationally.

We do our very best to ship every in-stock item and order within 24 hours of it being placed. If a portion of your order is not currently available, we will contact you as soon as possible.

 

 

 

RETURNS AND EXCHANGES

We want you to be satisfied and happy with all of your purchases from Art + Soul!

In the event that you would like to return or exchange an item purchased on line, please contact us at 303.544.5803 or contact@asgboulder.com within 10 days of receiving your item to get a Return Authorization Number (RA#). We reserve the right to refuse a refund on any item that is returned after the stated policy date or that has been worn or damaged.

Please send the item back, unworn, with a receipt, your contact information, and the RA# to:

We cannot be responsible for loss or damage on a return shipment, so we recommend you insure all items for their full value.

No CODs will be accepted.

Returns may be made in store as well.

Special Orders and custom designed rings including items that have been sized or modified in any way, are non-returnable and non-refundable.

We process returns the same day they are received and will send you an email confirmation. Refunds will be credited back to the original card used to make the purchase, minus any shipping charges. Depending on the cycle of your credit card and individual credit card policies, it may take 5-30 days for the refund to post to your account.

For exchanges or a different size of the same item, please contact at 303.544.5803 or contact@asgboulder.com to discuss your preference with one of our sales associates.

Holiday Return Policy

Any order purchased during the month of December may be returned full refund or exchange NO LATER THAN January 5th.

SPECIAL ORDERS AND COMMISSIONS

Jewelry

Most of the designers we work with are happy to customize their work in some way, or alter features such as chain length, ring size, metal color, or stone options. Additional charges may apply depending on the request.

In addition, most items that are out of stock can be special ordered at no additional cost.

Please contact us at 303.544.5803 or contact@asgboulder.com to discuss what options are possible.

Most special order items will take a minimum of 4-6 weeks to complete as they are handmade, depending on the individual designer.

Special orders are non-returnable and non-refundable and require full payment at the time of order.

 

 

RING SIZING

Many of the rings on our website can either be sized within one full size in either direction. Some pieces can be sized by our local jewelers; others need to be sent back to the designer’s studio for sizing. Any ring that cannot be sized or needs to be made smaller or larger more than one full size can be special ordered from the designer. Please contact us at 303.544.5803 or contact@asgboulder.com to discuss what options are possible.

Once a ring has been altered or sized in any way it is not returnable.

Please read Special Order information for details on purchasing a custom piece.

GIFT WRAP

Sending a gift? All of our jewelry is sent in our custom packaging, however if you would like additional free gift wrapping or to enclose a gift card, please contact us at 303.544.5803 or contact@asgboulder.com to discuss details.

GIFT CERTIFICATES

Having a hard time deciding on the perfect gift? Purchase an Art + Soul Gift Certificate! Available in any denomination and sent in our gift box with an enclosed note. Gift Certificates are good for one year. Please contact us at 303.544.5803 during gallery hours or email us at contact@asgboulder.com to purchase a Gift Certificate.

SALES TAX

 All items shipped out of state will be tax free.  All items shipped with in the state of Colorado will be charged Colorado state tax plus the destination city sales tax.

REPAIRS

We can help facilitate the repair of any broken piece of jewelry you have purchased through us.

Please contact us at 303.544.5803 or contact@asgboulder.com to discuss details of what needs to be repaired and to get a Return Authorization number for sending the piece back to the gallery.

Once we have received it, we will assess what needs to be done. We will call you with any charges associated with the repair as well as return shipping pricing prior to having any work done.

We cannot be responsible for loss or damage on a shipment sent to us, so we recommend you insure all items for their full value.

Please allow 4-6 weeks for completed repairs.

ART + JEWELRY SUBMISSIONS

We are happy to look at fine art and jewelry submissions any time during the year except for December. Please email images or a link to your website to contact@asgboulder.com.

Be sure to include pricing and process information and any other pertinent details in your email.

Please allow 2-4 weeks for a response.